Refund and Returns Policy

We make sure to make our product listings as accurate and descriptive as possible so that the customers can make informed choices. Before dispatching the orders, we undertake multi-layer quality checks to ensure that your order reaches you in perfect condition.

But in case, you are unsatisfied with the order item(s), we would be happy to help you with size-related exchanges. Unfortunately, we do not accept order returns at the moment.

Exchange eligibility:

We only offer an exchange for domestic orders. The item(s) requested for exchange should be unused, unwashed, unworn and must be returned with all its packaging and tags.

Exchange terms and criteria:

Please note the following points while requesting an exchange for your order.
We provide detailed product descriptions for every outfit along with its colour, fit, wash care and other details. However, due to differences in every gadget’s display settings, colours, etc., there might be a slight colour difference. Therefore, we will not be able to entertain or accept exchange requests under colour difference, fabric material, quality, etc.

Vastara shall only entertain exchange requests for orders placed on our official website, www.vastarathelabel.com
Currently, we do not offer exchanges for orders from outside India.

EXCHANGE PROCESS

If your exchange request meets the above-mentioned terms and criteria, here’s the step-by-step exchange process we undertake to ensure hassle-free support.

You can raise the exchange query with us through the form attached below within 24-48 hours of order delivery. An amount of 200 rs ( per product ) will be charged to process your exchange request, once it is done you are requested to share the screenshot of the payment in the same mail with us at [email protected]

Please ship the exchange product directly to us, our team shall share the shipping address with you. After dispatching the item(s), we request you to share the AWB number along with the courier company name and POD. Please ensure that you dispatch the items for exchange via reputed courier agencies only because Vastara shall not be liable for any loss of the parcel or items during transit for the items directly shipped by the customer.

Once the product is received in our warehouse, it goes under the quality inspection department and once it is approved, we dispatch the requested (new) size to you within 7-10 working days.
Exchanges for size will only be done once per order and multiple exchanges of products on the same order will not be entertained.

There may be certain cases when the requested product size may not be available in our inventory. For such instances, our customer support team informs you about the same and shall issue a credit note for the total item(s) amount.

Validity of Credit voucher issued for exchange will be valid for 90 days.

Terms of order cancellation by customer and/or by Vastara :

Vastara does not provide any returns or refunds on products once sold and delivered. We do offer a size exchange option for purchased items. You may refer to the same under ‘Exchange & Cancelation Policy’ on our website.

In case of a refund for a defective/damaged product gateway charges of 5% on all orders.

In case the product is damaged, we need an opening video of the product and images of the product in damaged condition. This is because all the orders are fully quality checked and shipped. So team needs product opening video and if it’s faulty the team will send a fresh piece immediately. Without an opening video, we would not be able to entertain any requests.

Vastara reserves the right to refuse a return of product purchased from us if the product is not received in its original condition, or is received damaged or has been found to be used or if the accessories like mask / scrunchies which were sent as a part of the order is missing or if the product is stained / crushed. Exchange will not be entertained if the product is received in any condition as stated above.

Please note: All products under SALE or purchased using a coupon/discount code are not valid for any exchange or return or refund.

Please find below the form attached for raising an exchange request.